How Rhode AML collects, holds, uses and discloses personal information through this website and our digital products.
Rhode Trading and Investment Pty Ltd trading as Rhode AML (Rhode AML, we, us or our) respects your privacy. This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, digital products and services, and sets out how you can access or correct your information or raise a concern.
This policy is written to align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). It is general information about our practices, not legal advice about your own privacy obligations.
Depending on how you interact with us, we may collect:
We do not seek to collect sensitive information (such as health, biometric or criminal record information) about website visitors, and ask that you not include sensitive information about yourself or third parties in a general enquiry unless it is necessary and relevant.
We collect personal information when you:
Where reasonably practicable, we collect personal information directly from you. We do not currently use website tracking cookies, advertising pixels or analytics services on this website. If that changes — for example, if we introduce website analytics or an online store platform that uses cookies for checkout, security or performance — we will update this policy and, where required by law, seek your consent.
We collect, use and disclose personal information to:
We do not sell personal information to third parties, and we do not use your personal information for direct marketing unless you have asked to hear from us or otherwise consented, and you can opt out at any time.
We may disclose personal information to service providers who help us operate our business, including:
We require service providers who handle personal information on our behalf to protect it consistently with this policy and applicable law. We do not disclose personal information to unrelated third parties for their own marketing purposes.
Some of our service providers, including our email, hosting, payment and subscription billing providers, may store or process personal information on servers located outside Australia.
Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles, including by relying on providers with their own privacy and security commitments. By using our website or products, you acknowledge that some information may be processed outside Australia.
We take reasonable technical and organisational steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure, including restricting access to personal information to personnel and service providers who reasonably need it.
No method of storage or transmission over the internet is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee its absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to maintain business, tax and accounting records, resolve disputes, and comply with our legal obligations.
Where personal information is no longer needed for any purpose for which it may be used or disclosed, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it for a longer period.
Our website does not currently set tracking or advertising cookies. Our online store and payment provider may use strictly necessary cookies to operate checkout, prevent fraud and maintain security when that functionality is introduced.
If we introduce analytics or marketing cookies in future, we will update this policy to describe what is collected, why, and how you can manage your preferences, including through your browser settings.
We will only send you direct marketing communications, such as newsletters or product updates you have not otherwise subscribed to, with your consent or where otherwise permitted by law.
Every marketing communication we send will include a clear way to opt out. You can also opt out at any time by emailing us at the address in section 13.
You may ask us for access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in section 13. We will respond within a reasonable period, and will not charge you for making a request. In some circumstances permitted by law, we may need to refuse a request for access or correction, in which case we will explain why.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in section 13 so we can investigate and try to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
We may update this Privacy Policy from time to time to reflect changes in our practices, our products and services, or our legal obligations. The effective date at the top of this page shows when it was last updated. Material changes will be reflected here and, where appropriate, notified to active subscribers.
Questions, requests or complaints about this Privacy Policy or your personal information can be directed to:
Rhode Trading and Investment Pty Ltd trading as Rhode AML ABN: 90 669 249 807 Email: compliance@rhodeaml.com.au Post: P.O. Box 550, Sandringham VIC 3191, Australia